Service

What We Support

Support Across the Project Lifecycle

01
SUPPORT ACROSS LIFECYCLE

SUPPORT ACROSS LIFECYCLE

Project Consulting & Early-stage Guidance

At the early stage of a project, our engineers provide technical guidance to support charger selection and system planning.

OUR SUPPORT INCLUDES:

Charger selection based on application scenarios
Power capacity and voltage range recommendations
Guidance on grid compatibility and installation conditions
Support related to compliance and certification requirements
02

Customization & Engineering

Backed by in-house R&D and manufacturing, AONENG offers flexible customization to meet diverse project and branding needs.

All customization is based on engineering feasibility and production readiness, ensuring that customized chargers can be delivered with consistent quality and performance.

Hardware configuration

Power options

Enclosure

Design & Form factor

Branding

Color & Logo

Customized Products

Installation & Commissioning

Installation & Commissioning

03

Installation & Commissioning

To ensure smooth deployment, AONENG supports customers during installation and commissioning with clear documentation and technical assistance.

 Manuals

Manuals

Installation guidelines and manuals

Remote Support

Remote Support

Remote commissioning and technical assistance

Coordination

Coordination

Coordination with local installers or partners

DELIVERY
INSTALLATION
COMMISSIONING
OPERATION
Fast Delivery

01

Fast Delivery

AONENG ensures fast global delivery of EV chargers with reliable logistics and secure packaging.



Secure Packaging On-time Shipping
Safe installation

02

Safe installation

AONENG provides clear guidance to ensure safe and efficient EV charger installation for customers.



Professional Guidance Safe Deployment
Commissioning

03

Commissioning

AONENG supports system testing and configuration to ensure EV charging stations operate reliably.



System Testing Performance Verification
Operation

04

Operation

AONENG provides continuous support to help customers maintain stable and efficient EV charger operation.



Stable Operation Smart Management
04

After-Sales & Maintenance

As an EV charger manufacturer, AONENG provides direct after-sales support ensuring long-term charging station performance and reliability.

STANDARD SUPPORT

Warranty coverage Warranty coverage
Spare parts supply and replacement Spare parts supply and replacement
Remote diagnostics and troubleshooting Remote diagnostics and troubleshooting
Clear response and support process Clear response and support process
05

Global Service Network

AONENG combines China-based manufacturing with overseas service presence to support international projects more efficiently.

Global Service Network

Headquarters & Manufacturing

Hangzhou, China Hangzhou, China

Overseas Offices & Support

Germany Germany
Turkey Turkey

Looking for a reliable EV charging solution partner?
Contact AONENG to discuss how our products and services can support your project.

Contact

Ready to electrify? Reach out to our team for a custom quote or technical consultation.